IT User Helpdesk Team Lead | Teamlead (w/m/d) User Helpdesk

Job Summary

As the IT User Helpdesk Team Lead, you will be responsible for the disciplinary and functional leadership of a 12-person support team serving approximately 3,000 employees. Your day-to-day involves ensuring a first-class service experience by prioritizing incoming tickets, managing sustainable IT solutions, and analyzing support trends to improve service quality. You will act as a bridge between your team and management, presenting performance KPIs and driving the implementation of ITIL best practices. The role is highly collaborative, requiring close coordination with other IT departments to ensure seamless communication. This position is particularly attractive due to the high level of creative freedom, a modern hybrid work model, and the opportunity to lead a well-established, motivated team within a culture defined by mutual respect and professional development.