IT Support Specialist (1st Level) | IT-Mitarbeiter im 1st Level Support *M|W|D

Job Summary

This role is for an IT Support Specialist focusing on 1st Level support within a well-established, family-owned construction and materials company in Passau, Germany. The successful candidate will be the first point of contact for IT issues, handling incoming requests via phone, ticketing system, and in-person. Key responsibilities include troubleshooting and resolving IT disturbances, managing service requests, and assisting with the setup, maintenance, and support of client devices, mobile devices, and standard software. The position requires a background in IT, preferably with some prior experience in IT support or helpdesk roles, and strong knowledge of Windows clients and Microsoft 365. This is an attractive opportunity for someone looking for a stable, full-time, and permanent position in a supportive and collaborative environment, offering flexible working hours and opportunities for mobile work.