IT Support Specialist (1st and 2nd Level) | IT 1st- and 2nd-Level-Supporter (m/w/d)
PINO Pharmazeutische Präparate GmbH
Job Summary
As an IT Support Specialist, you will serve as the primary point of contact for approximately 90 employees, providing essential technical assistance and troubleshooting. Your daily responsibilities include managing user permissions via Microsoft Entra ID, maintaining infrastructure such as WiFi and telephony systems, and overseeing modern building automation technologies including lighting and climate control. You will be instrumental in the employee lifecycle by managing technical on-boarding and off-boarding processes and setting up ergonomic workstations. This role offers a unique blend of traditional IT support and facility technology management within a leading physiotherapy product provider. The position is highly attractive due to its focus on work-life balance, offering benefits like a subsidized lunch program, fitness memberships, and professional development opportunities in a modern, collaborative Hamburg office.
Required Skills
Education
Completed vocational training in the IT field (e.g., Fachinformatiker or equivalent).
Experience
- Completed vocational training in the IT field
- Initial professional experience in IT support or a related technical role
- Practical experience with Microsoft products, specifically Entra ID and Office
- Experience in user and authorization management
- Experience in technical onboarding and offboarding processes
Languages
Additional
- The role is based in Hamburg and requires an organized, service-oriented work style. No specific travel or security clearances are mentioned.