IT Support Specialist (1st & 2nd Level) | IT Support Mitarbeiter (m/w/d) – 1st & 2nd Level
PEGA Personaldienstleistungen GmbH
Job Summary
As an IT Support Specialist in Frankfurt, you will be the primary point of contact for resolving complex technical issues within a 2nd level support framework. Your daily responsibilities involve analyzing and troubleshooting hardware and software problems, setting up workstations, and managing peripheral devices like printers. You will play a key role in user administration by managing accounts and permissions within Active Directory and supporting network connectivity issues involving LAN, WLAN, and VPN. Beyond troubleshooting, you will document solutions in a ticketing system and contribute to broader IT projects to optimize support processes. This role is ideal for a service-oriented professional who enjoys a collaborative, family-like atmosphere in a large, established service company. The position offers long-term stability with a permanent contract, flexible working hours, and a clear path toward direct employment by the client.
Required Skills
Education
Completed vocational training in IT, such as IT Specialist for System Integration (Fachinformatiker Systemintegration), or a comparable professional qualification.
Experience
- Professional experience in IT support, specifically focused on 2nd level technical assistance
- Practical experience in setting up workstations and managing standard software environments
- Proven background in system administration including Active Directory and Exchange services
- Experience in network troubleshooting and supporting remote access technologies like VPN
Languages
Additional
- The position is based in Frankfurt. Candidates must be able to work full-time under a permanent contract with flexible hours.
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