IT Helpdesk Specialist | Helpdesk Mitarbeiter*in (m/w/d) für die Abteilung Informationstechnik
Stadt Bornheim Stadt Bornheim
Job Summary
The City of Bornheim is seeking an IT Helpdesk Specialist to join their Information Technology department in a permanent, full-time capacity. In this role, you will serve as the primary point of contact for 1st-level support, assisting users with hardware and software issues both remotely and on-site. Your daily responsibilities will include installing, configuring, and administering client systems, printers, and mobile telephony solutions. You will also manage user permissions, perform system rollouts, and ensure data backups are executed correctly. This position is ideal for service-oriented professionals who enjoy troubleshooting and maintaining system infrastructure. The role offers an attractive package including flexible working hours, home office options, and public service benefits (TVöD). It is a unique opportunity to contribute to the digital infrastructure of a municipal administration while benefiting from a stable, long-term career path with professional development opportunities.
Required Skills
Education
Completed vocational training as an IT Specialist for System Integration (Fachinformatiker Systemintegration) or a comparable IT qualification.
Experience
- Professional experience in the areas of network, hardware, and software systems
- Experience in the installation and administration of client and printer systems
- Experience in managing telephone systems and mobile telephony
- Proven track record in customer-oriented service and troubleshooting
Languages
Additional
- Class B driver's license required. Must be willing to work outside of regular business hours when necessary.