Technical Process Manager for Voicebot Systems | Mitarbeiterin /Mitarbeiter technisches Prozessmanagement (m/w/d) Voicebot

Job Summary

This role centers on the strategic design, development, and optimization of an intelligent Voicebot for customer communication within the German statutory health insurance (GKV) sector. As a specialist in Voicebot dialogue management, you will translate customer needs into technical product requirements, working closely with external providers and internal IT teams to maintain intent structures. Your day-to-day involves monitoring key performance indicators such as containment and fallback rates to drive continuous system improvements. You will be responsible for defining technical frameworks, conducting risk assessments, and ensuring seamless integration into the existing system landscape. This position is ideal for someone who enjoys bridging the gap between conversational design and technical process management. The role offers significant flexibility with options to work from over 30 locations across Germany, a 38-hour work week, and up to 39 days of annual leave, making it a highly attractive opportunity for professionals seeking work-life balance in a digital-forward healthcare environment.