Technical Customer Support Specialist | Mitarbeiter Technischer Kundensupport (m/w/d)

Job Summary

This role is perfect for a detail-oriented professional eager to provide vital technical support. You will be instrumental in the commissioning and configuration of software systems, ensuring smooth operations for customers. A key part of your day will involve managing customer inquiries through a ticketing system, providing essential 1st-level support, and meticulously classifying and verifying system issues before escalating them to 2nd-level support. Furthermore, you will be responsible for conducting user training sessions, empowering customers to effectively utilize the software. This position offers a dynamic environment where problem-solving, customer interaction, and technical expertise converge to deliver exceptional service.