VIP IT Support Specialist | VIP IT-Supporter (m/w/d)

Job Summary

This role involves providing high-quality technical support to VIP users, focusing on the systematic resolution of user inquiries and system malfunctions. Day-to-day, you will be responsible for documenting activities within ticket systems, troubleshooting complex issues, and escalating unresolved problems to secondary support levels. A significant portion of the role involves communicating directly with users of specialized building permit application software. This position is ideal for someone who enjoys technical problem-solving and customer interaction. The role is particularly attractive due to its permanent contract, mobile work flexibility, and extensive professional development opportunities through an internal academy. You will work within an agile environment, contributing to the smart integration of modern IT trends for innovative clients.