IT Operational Excellence Manager | Operational Excellence Manager IT (all gender)

Job Summary

As an IT Operational Excellence Manager, you will be responsible for defining and establishing reporting standards within IT Service Management, with a specific focus on SLA reporting, customer satisfaction, and quality-related KPIs. Your daily activities will involve introducing IT project management standards such as action plans and risk management, ensuring their sustainable application through targeted training measures. You will also coordinate the Business Needs Process (BNP) within the IT site management organization and design internal communication standards via platforms like Viva Engage. This role is ideal for a proactive professional who enjoys auditing internal processes for compliance and documenting results transparently. The position offers a unique opportunity to shape the educational landscape of the company by contributing to internal skill development programs. Joining ALTEN Consulting Services means entering a collaborative environment with over 20 years of industry experience, offering a permanent contract, flexible working hours, and a strong focus on individual professional growth.