IT Service Desk Specialist | IT-Specialist Service Desk (m/w/d)

Job Summary

As an IT Service Desk Specialist, you will be the primary point of contact for technical support, handling incoming tickets via telephone and remote maintenance. Your daily responsibilities include troubleshooting hardware and software issues, documenting solution processes in the knowledge base, and escalating complex cases to specialized departments. You will play a key role in ensuring Service Level Agreements (SLAs) are met while taking ownership of monitoring, reporting, and process optimization. This position is ideal for proactive professionals who enjoy problem-solving and quality assurance in a high-performance environment. The role is based at the modern ALDI Nord Campus, offering a collaborative open-space environment with excellent amenities like an on-site gym and electric vehicle charging. It provides a unique opportunity to work for a major international retailer with a strong focus on professional development and career stability.