IT Service Desk Employee | Mitarbeiter IT Service Desk (w/m/d)

Job Summary

As an IT Service Desk Employee, you will be the first point of contact for technical support, handling service requests through an internal ticketing system. Your daily tasks will involve analyzing and resolving technical issues for users, escalating complex cases to specialized departments, and performing technical installations and system configurations. You will also be responsible for managing IT assets and processing internal requests for hardware, software, and licenses. This role is ideal for someone passionate about IT, with strong problem-solving skills and a customer-focused approach, seeking continuous professional development within a diverse and supportive company culture.