(Senior) Technical Support Specialist | (Senior) Technical Specialist (all genders)
]init[ AG
Job Summary
As a (Senior) Technical Support Specialist, you will play a vital role in ensuring the smooth operation of central IT applications for public sector clients. Working within an interdisciplinary team, your day-to-day responsibilities involve providing 1st and 2nd level support, independently analyzing support tickets, and conducting structured error analyses within complex system landscapes. You will actively contribute to the optimization of service knowledge by creating documentation and refining workflows. This position is particularly attractive due to its high social relevance, offering the chance to shape digital solutions for the public good. The role provides exceptional flexibility with options for fully remote work across Germany, workation opportunities within the EU, and a strong focus on professional development through the internal academy and role-specific certifications.
Required Skills
Education
Degree in Computer Science, Business Informatics, or a related vocational training (e.g., IT Specialist) with additional professional experience.
Experience
- Professional experience in technical support or IT service operations
- 5 years of relevant professional experience if applying with a vocational qualification
- Experience in error analysis and managing complex IT landscapes
- Proven experience using project organization tools like Jira and Confluence
- Experience in coordinating technical requirements with lead developers and project managers
Languages
Additional
- A confidential security clearance check may be required following a job offer depending on the specific project assignment. Flexible location within Germany.
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