IT Service Manager (Part-time) | IT-Servicemanager (w/m/d) (Teilzeit)

Job Summary

This part-time role offers a pivotal opportunity to drive the energy transition by taking operational responsibility for Central Data Services (CDS). As an IT Service Manager, you will ensure the delivery of high-quality services by maintaining SLAs and managing requirements from operations, the Security Operations Center (SOC), and various product areas. Your day-to-day will involve acting as the central communication link for internal and external stakeholders, handling escalation management, and utilizing data-driven KPIs such as MTTR to steer service performance. You will also be responsible for maintaining audit readiness through meticulous documentation and initiating continuous service improvement (CSI) measures. This position is particularly attractive for those seeking flexibility, as it offers a 100% remote work option, a permanent contract under a collective agreement, and a strong focus on professional development within a globally recognized engineering service provider.