IT Service Manager | IT-Service Manager (m/w/d) 80% Remote

Job Summary

This role involves the holistic management and continuous development of email backend services within a shared service delivery context. The day-to-day responsibilities include ensuring compliance with quality standards and service levels, managing problem, change, and risk processes, and acting as a central point of contact for cross-functional topics. You will lead a virtual, interdisciplinary team and coordinate closely with external service providers to optimize digital business processes. The position is highly attractive due to its 80% remote flexibility, requiring only 1-2 days per week on-site in Frankfurt, and offers long-term career stability within a leading engineering service provider. You will play a key role in shaping modern groupware and conferencing solutions using cloud technologies while managing commercial aspects like license management and cost controlling.