Senior Support Consultant Application Expert | Support Senior Consultant Anwendungsexperte (m/w/d)

BWI GmbH

Bonn, Nordrhein-Westfalen, Deutschland
Published Jul 15, 2025
Full-time
Permanent

Job Summary

As a Senior Support Consultant and Application Expert, you will play a crucial role in ensuring the digital future of the German Armed Forces. Your day-to-day responsibilities will involve providing 2nd-level support for IT services related to personnel management, focusing on OpenText products. This includes incident and problem management, technical maintenance, configuration, and troubleshooting of ECM systems. You will also be responsible for analyzing log data, creating technical documentation, and managing patch and product updates. This position is attractive due to its direct contribution to Germany's security, offering a stable and secure job with opportunities for mobile work and professional development within a large, complex IT infrastructure.

Required Skills

Education

Completed degree with an IT focus (Computer Science, Electrical Engineering, or similar) or comparable qualification

Experience

  • Approximately 4 or more years of experience with OpenText product support in large production environments
  • Proven specialization in OpenText components (OTDS, Content Server, xECM, Brava!, Blazon, ESC, OCC, and Recordsmanagement)
  • Expertise in application and service management, including ITIL knowledge

Languages

German (Fluent)

Additional

  • OpenText certification is desirable.