IT Support Specialist | IT Support Specialist (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will be responsible for ensuring a smooth IT infrastructure for the team. Your day-to-day activities involve processing and resolving IT requests and technical malfunctions, analyzing and documenting issues, and managing the full lifecycle of hardware including PCs, laptops, smartphones, and printers. You will handle user and rights management within Active Directory and Microsoft 365, manage IT onboarding and offboarding processes, and maintain internal knowledge databases. The role is highly collaborative, requiring you to work within SLA guidelines and contribute to ITIL process optimizations and broader IT projects. This position is ideal for someone looking to work with modern technologies in a professional environment that offers long-term stability through a permanent contract. The role is particularly attractive due to its focus on both hardware and software support, combined with opportunities for professional development and a strong company culture featuring regular team events.