IT Service Desk Support Specialist | 1st Level Support Service Desk (m/w/d)

Job Summary

As an IT Service Desk Support Specialist, you will serve as the primary point of contact for technical issues and service requests within a 1st-level support environment. Your day-to-day responsibilities involve receiving user reports, logging them into a ticketing system, and performing initial technical analyses to resolve problems immediately. For more complex issues, you will coordinate the escalation to specialized downstream support units while maintaining constant communication with users throughout the resolution process. This role is ideal for those who enjoy troubleshooting and customer interaction. The position is particularly attractive because it offers a permanent contract with a collective bargaining agreement, providing long-term security and structured salary growth. It is an excellent entry point for both trained IT professionals and career changers looking to develop their skills within a globally operating engineering and IT service provider.