IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will be responsible for providing high-quality technical assistance to customers and employees, ensuring that IT systems and infrastructures operate at peak performance. Your day-to-day activities will involve managing 1st and 2nd level incidents, installing and configuring hardware and software for new team members, and maintaining detailed documentation in the company's knowledge base. You will play a critical role in monitoring service quality and identifying opportunities to optimize support processes. This position is ideal for service-oriented professionals who enjoy troubleshooting and working with modern tools like Microsoft 365 and Jira. Joining FERCHAU offers the opportunity to work with prestigious IT solution providers while benefiting from professional development programs, modern hardware, and a collaborative digital work environment supported by industry-leading platforms like SAP and Salesforce.