IT Operations Manager | IT Operations Manager (m/w/d)

FERCHAU GmbH Niederlassung Bielefeld

Bielefeld, Nordrhein-Westfalen, Deutschland

Published Apr 6, 2026

Full-time

No information

Job Summary

As an IT Operations Manager at FERCHAU, you will be responsible for the strategic identification, specification, and implementation of IT Service Management requirements. Your daily activities will involve coordinating and steering projects within the framework of Managed Services, collaborating closely with external service providers and suppliers, and identifying new opportunities to enhance customer satisfaction. You will also handle technical documentation and follow-up tasks to ensure operational excellence. This role is ideal for professionals who enjoy bridging the gap between technical infrastructure and service delivery. The position offers a high degree of stability with a permanent contract, flexible mobile working options, and comprehensive benefits including childcare allowances and specialized training programs, making it an attractive opportunity for those looking to lead IT service improvements for high-profile clients.

Required Skills

Education

Degree in Computer Science, vocational training as an IT Specialist (Fachinformatiker), or a comparable qualification; ITIL Foundation (V3 or higher) certification.

Experience

Professional experience in an IT environment
Leadership experience within the IT sector
Experience in the implementation of Managed Service processes
Experience in IT project management and project steering
Practical knowledge in the execution of IT projects and technical infrastructure

Languages

Not specified

Additional

Permanent employment contract; mobile work options available depending on the client company.