IT Service Desk Specialist | Mitarbeiter Service Desk (m/w/d)

Job Summary

As an IT Service Desk Specialist at FERCHAU, you will serve as the central point of contact for incoming service requests, incident reports, and change requests. Your day-to-day responsibilities involve providing first-level support via telephone and email to resolve both software and hardware issues. You will be responsible for the qualification, prioritization, classification, and documentation of tickets within a dedicated system, ensuring all actions align with established Service Level Agreements (SLAs). Beyond technical troubleshooting, you will act as a vital communication link between end-users and specialized support teams. This role is ideal for both experienced professionals and motivated career starters who possess a strong service orientation and social competence. Joining FERCHAU offers the opportunity to work on innovative IT projects for renowned providers, supported by a network of over 130 locations, ensuring professional development and a stable career path in a technology-driven environment.