IT Service Desk Technician | Service Desk (m/w/d)

Job Summary

In this role at FERCHAU Rosenheim, you will be responsible for providing critical IT support for a well-known company in Tittmoning. Your daily activities will span both First and Second Level Support, involving the acceptance and processing of incidents via phone, email, and monitoring systems. You will manage the full lifecycle of tickets, from initial analysis and troubleshooting of standard software/hardware issues to documenting solutions in a central knowledge base. Additionally, you will handle user administration and the installation of specialized software. This position is ideal for both entry-level and experienced IT professionals who enjoy problem-solving and direct customer interaction. The role is particularly attractive due to its permanent contract, flexible working hours via a flexitime account, and extensive corporate benefits, including professional development opportunities and performance bonuses.