IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will be the primary point of contact for technical inquiries and incident reports within a dynamic environment. Your day-to-day responsibilities include providing immediate assistance for workplace technical issues, installing and configuring hardware and software, and performing critical system updates and maintenance tasks. You will be responsible for documenting all support cases within a ticketing system and providing basic IT training to end-users. For more complex technical challenges, you will collaborate closely with the 2nd-level support team. This role is ideal for proactive professionals who enjoy problem-solving and direct user interaction. The position offers a permanent contract, professional development opportunities, and a supportive team culture with benefits such as childcare subsidies and up to 30 days of vacation, making it an attractive career move for those looking to advance their technical expertise in a stable yet innovative setting.