IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will be the primary point of contact for technical challenges, bridging the gap between people and technology. Your day-to-day responsibilities involve managing the full lifecycle of technical issues, from initial recording and analysis in ticket systems to providing comprehensive 1st and 2nd level support. You will be responsible for the physical and digital setup of the workplace, including configuring PCs, laptops, and smartphones, as well as managing standard software installations and updates. Beyond troubleshooting, you will play an active role in various IT projects for high-profile clients across multiple industries. This position is particularly attractive due to its permanent contract, extensive corporate benefits, and a strong focus on professional development and career growth within a leading technology service provider.