IT Support Specialist (1st and 2nd Level) | IT Supporter 1st und 2nd Level (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will be responsible for providing high-quality technical assistance across 1st and 2nd level support tiers. Your daily activities will revolve around client management within the Microsoft ecosystem, specifically focusing on Office 365 and Microsoft 365 environments. You will handle the full lifecycle of support tickets—from initial analysis and troubleshooting of Microsoft Server and Client operating systems to final resolution and documentation. Working within a User Helpdesk framework, you will ensure that incidents and service requests are managed efficiently using professional ticketing systems. This role is particularly attractive for those looking to advance their career in 'Modern Workplace' technologies like Azure and Teams. FERCHAU offers a robust support system including their in-house Academy for continuous learning, corporate discounts, and a structured path for both career starters and experienced professionals to work on projects for prestigious clients.