IT Service Desk Specialist | Service Desk Specialist (m/w/d)

Job Summary

As an IT Service Desk Specialist, you will serve as the primary point of contact for all IT-related inquiries, technical malfunctions, and service requests via phone, email, or in-person at the service point. Your daily responsibilities include analyzing and resolving technical issues independently or via remote access, managing the ticketing lifecycle through prioritization and documentation, and escalating complex cases to higher-level support. Beyond troubleshooting, you will actively contribute to the knowledge base, promote IT security awareness, and collaborate with Second-Level Support teams. This role is ideal for a service-oriented professional looking for a stable, long-term position within a leading European technology platform. The position offers a permanent contract, diverse professional development programs, and a range of corporate benefits, making it an attractive opportunity for those who enjoy solving technical challenges in a structured, user-focused environment.