IT Support Specialist (1st and 2nd Level) | IT Mitarbeiter 1st und 2nd Level Support (m/w/d)

Job Summary

As an IT Support Specialist, you will be the primary point of contact for technical assistance, providing comprehensive 1st and 2nd level support and customer consulting. Your daily responsibilities include performing detailed error analysis and troubleshooting for hardware, software, and network systems. You will play a key role in administering Microsoft 365 environments, Windows Servers, and cloud services, while managing user accounts through Active Directory and Azure AD. The role also involves maintaining virtualization platforms like VMware and Hyper-V, as well as overseeing firewall and VPN infrastructures. This position is ideal for technical professionals who enjoy process optimization and documentation. Joining a top-tier German engineering and IT service provider, you will benefit from a permanent contract, flexible working hours with two days of remote work per week, and a strong focus on professional development within a supportive family-owned corporate culture.