Desktop Support Administrator | Desktop Support Administrator (m/w/d) - Referenznummer: 020426-1-NBG

Job Summary

As a Desktop Support Administrator at BFI Group in Nuremberg, you will be responsible for ensuring the continuous operation of complex IT system environments. Your day-to-day activities will involve 1st and 2nd level support, troubleshooting hardware and software issues, and managing tickets in compliance with Service Level Agreements (SLAs). You will handle customer communication via phone, email, and ticketing systems, providing regular status updates and detailed documentation. The role includes remote analysis through incident and change management, system monitoring, software maintenance, and patch management. This position is particularly attractive for both experienced professionals and career changers, offering the chance to work in prestigious companies across Germany. BFI Group provides above-tariff salaries, individual professional development opportunities, and a supportive HR environment, with potential for permanent placement at client sites.