Onsite IT Support Technician | Onsite Supporter (m/w/d)
NConsult GmbH
Job Summary
As an Onsite IT Support Technician at NConsult GmbH, you will serve as the primary point of contact for local users, providing essential technical assistance directly at their workstations. Your day-to-day responsibilities involve diagnosing and resolving hardware and software issues, configuring systems, and maintaining IT infrastructure. You will work closely with 2nd-level support and other specialized IT teams to ensure seamless operations and participate in exciting IT rollouts and projects. This role is ideal for a service-oriented professional who enjoys hands-on troubleshooting and direct human interaction. The position offers a dynamic environment in Frankfurt with modern equipment, flexible working hours, and clear paths for professional development within a growing IT solutions provider. You will play a vital role in documenting solutions and creating user guides to improve overall IT efficiency.
Required Skills
Education
Completed vocational training in the IT field (e.g., IT Specialist) or a comparable qualification.
Experience
- Professional experience in IT support, preferably in an onsite or desktop support environment
- Experience in the installation, configuration, and maintenance of hardware and software
- Experience working with Windows and/or macOS environments
- Experience collaborating with 2nd level support teams and IT specialists
Languages
Additional
- The role requires a solution-oriented and service-conscious mindset with strong communication skills. Must be available for full-time, permanent employment in Frankfurt am Main.
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