IT Support Technician (1st Level) | 1st Level Supporter (m/w/d)
NConsult GmbH
Job Summary
As an IT Support Technician (1st Level) at NConsult GmbH in Frankfurt, you will serve as the primary point of contact for all incoming IT-related inquiries. Your day-to-day responsibilities involve providing rapid support for hardware and software issues, documenting support tickets, and ensuring a smooth user experience for both internal teams and external clients. When challenges exceed the scope of initial support, you will be responsible for escalating complex issues to the 2nd level support team. This role is ideal for a service-oriented professional who enjoys troubleshooting and technical problem-solving. The position offers a dynamic work environment with modern IT equipment, flexible working hours, and clear paths for professional development and career advancement within a motivated team culture.
Required Skills
Education
Completed vocational training in the IT field or a comparable qualification.
Experience
- Professional experience in IT support or customer service roles
- Practical experience in handling software and hardware problems
- Experience in creating and documenting support tickets
- Experience in providing technical support via telephone and written communication
Languages
Additional
- The position is a full-time, permanent (unbefristet) contract located in Frankfurt am Main.
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