IT Systems Integration Specialist - First Level Support | Fachinformatiker Systemintegration (m/w/d) für den First Level Support

Job Summary

As an IT Systems Integration Specialist focusing on First Level Support, you will serve as the primary point of contact for all internal IT inquiries and technical issues. Your daily routine involves receiving, analyzing, and resolving hardware and software disruptions via remote access or on-site assistance. You will be responsible for managing the ticket lifecycle—from initial documentation and prioritization to escalating complex cases to Second Level Support. Beyond troubleshooting, you will maintain knowledge databases, create user manuals, and contribute to the continuous optimization of support processes. This role is ideal for a service-oriented professional who enjoys structured problem-solving in a dynamic industrial environment. The position offers a high degree of autonomy and a collaborative atmosphere within a family-run company that leads the market in inspection and sewer rehabilitation systems.