Head of Technical Service | Leiter Technischer Service (m/w/d)
Rommelsbacher ElektroHausgeräte GmbH
Job Summary
As the Head of Technical Service at Rommelsbacher, a traditional family-owned company with over 95 years of history, you will lead the department responsible for the inspection, repair, and technical documentation of electrical appliances. Your day-to-day involves managing the service team, prioritizing workloads, and ensuring high-quality, standardized repair processes. You will oversee spare parts management, ensure compliance with GPSR regulations, and collaborate closely with customer service to resolve technical inquiries efficiently. A key part of the role includes analyzing failure statistics to drive product improvements and process optimizations. This position is particularly attractive for experienced technical professionals looking to step into a leadership role within a stable 'Made in Germany' production environment. You will enjoy high levels of autonomy, a comprehensive onboarding program, and a modern workspace focused on international growth and customer satisfaction.
Required Skills
Education
Technical vocational training (e.g., Electronics Technician, Mechatronics Technician, or Industrial Mechanic), ideally supplemented by further qualification as a Master Craftsman (Meister) or State-Certified Technician (Techniker).
Experience
- Several years of professional experience in technical service, repair environments, or after-sales
- Professional experience in electronics or electrical engineering
- Experience in process control and spare parts management
- Experience in GPSR-compliant workflows
- Experience in team leadership and quality monitoring
Languages
Additional
- The role requires a strong focus on B2B and B2C customer satisfaction and involves working at a fixed development and production site in Germany.