IT Technician | IT-Techniker (m/w/d)
A & O IT Services GmbH
Job Summary
As an IT Technician at A&O IT Group, you will be part of a globally expanding IT service provider with over 50 years of industry experience. Your daily responsibilities include providing high-quality technical support for IT hardware, Windows operating systems, Microsoft Office, and various desktop applications. You will be the primary point of contact for resolving customer issues, ensuring timely communication regarding status updates, and maintaining accurate records within the ticketing system. This role is ideal for proactive individuals eager to learn and work with the latest hardware and proprietary technician software. The position is particularly attractive due to the company's commitment to professional development through continuous training and their 'Engineer Hero Awards,' which recognize and reward excellent performance on a quarterly basis.
Required Skills
Education
Relevant IT qualification or technical training for PCs, laptops, and mobile devices.
Experience
- Professional experience or relevant IT training specifically for PCs, laptops, and mobile devices
- Experience in providing first-class customer service and technical problem-solving
- Experience working with IT ticketing systems and status reporting
- Practical knowledge of supporting Windows environments and standard office software
Languages
Additional
- Willingness to learn new technologies and work with proprietary technician software.