IT Service and Infrastructure Manager | Informatiker (m/w/d)
CONYU IT&Workspaces GmbH
Job Summary
As an IT Service and Infrastructure Manager at CONYU, a North German managed service provider, you will play a pivotal role in operating highly sensitive IT systems for regulated industries like Pharma and Life Sciences. Your daily responsibilities involve monitoring private cloud services, managing incidents via ITIL-based processes, and administering Microsoft 365 environments, including Entra ID and Intune. You will handle everything from server hardware installations in data centers to complex software migrations and quality assurance projects. This role is ideal for a versatile professional who enjoys 'hands-on' work and thrives in a flat-hierarchy team where collective responsibility is valued over traditional management structures. The position offers a unique opportunity to work within a strategic partner framework, ensuring high-compliance standards (ISO/GxP) while maintaining direct influence over service quality and customer satisfaction.
Required Skills
Education
Not specified
Experience
- Professional experience in IT service and infrastructure environments
- Practical experience with ITIL-based service processes and ITSM systems
- Demonstrated technical expertise in Windows Server/Client and Microsoft 365 administration
- Experience in regulated environments (e.g., GxP, ISO) is highly preferred
- Experience in planning and implementing technical changes and documentation
- Experience in managing migration projects, specifically MS Exchange Online
Languages
Additional
- Must be willing to perform on-site work at data centers (server installation/maintenance) and occasional client site visits. Ability to work within regulated frameworks (GxP/ISO) is required.