Technical Support & Automation Specialist (Part-Time) | Technical Support & Automation (m/w/d) – Teilzeit (ca. 20h/Woche)
EUNETIC GmbH
Job Summary
This part-time position (approximately 20 hours per week) offers a dynamic blend of technical infrastructure support and process optimization. On a day-to-day basis, you will provide technical support for hosting services including DNS, email systems, and SSL certificates, while troubleshooting customer inquiries via email and phone. Beyond standard support, you will play a key role in evolving internal workflows by implementing automation and AI-driven processes, such as ticket analysis and automated routing. The role is highly attractive for professionals seeking flexibility, as it offers a choice between remote, hybrid, or on-site work within a small team featuring flat hierarchies. It is an ideal opportunity for someone who enjoys technical problem-solving and wants to actively shape the company's digital transformation through automation and documentation.
Required Skills
Education
Not specified
Experience
- Professional experience in technical IT support, hosting, or infrastructure environments
- Experience in analyzing and resolving technical customer inquiries via email and telephone
- Practical experience with DNS configurations and mail routing
- Experience or strong interest in developing internal processes and automation tools
- Experience in building and maintaining technical knowledge bases or FAQs
Languages
Additional
- Part-time role (approx. 20 hours/week); Permanent contract; Flexible work location (Remote/Hybrid/On-site); Must provide salary expectations and earliest start date in application.