IT Service Manager | IT-Service Manager (m/w/d) 80% Remote

Job Summary

As an IT Service Manager, you will be responsible for the independent management and further development of service management for email frontend solutions, specifically focusing on mobile device mail access throughout the entire service lifecycle. Operating within a shared service delivery context, you will design, maintain, and optimize service processes while leading virtual, interdisciplinary teams. Your day-to-day will involve creating process documentation, managing reports, and coordinating escalations across various departments. You will act as a key communicator for internal and external stakeholders, ensuring transparent problem-solving and evaluating customer requirements to provide innovative solutions. This role is particularly attractive due to its 80% remote flexibility (with 1-2 days per week in the Frankfurt office) and its long-term perspective within an award-winning engineering service provider involved in international digitization projects.