IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will be responsible for providing high-quality technical assistance across 1st and 2nd level support tiers. Your daily activities will involve setting up and maintaining computer workstations, telephony systems, and client software. You will be the primary point of contact for analyzing, prioritizing, and resolving hardware and software issues through a structured ticketing system. Beyond troubleshooting, you will play a key role in creating and maintaining technical documentation to ensure operational efficiency. This role is ideal for both entry-level candidates and experienced professionals who want to work with renowned IT solution providers. The position offers a permanent employment contract, access to the FERCHAU Academy for continuous professional development, and a collaborative environment where your ideas for technical optimization are encouraged. It is a great opportunity to gain practical experience with modern IT trends and established enterprise solutions.