IT and Communications Service Manager | Service-Manager (m/w/d) im Bereich IT- und Kommunikationstechnik

Job Summary

As an IT and Communications Service Manager at TeleSys Kommunikationstechnik GmbH, you will serve as the primary point of contact for technical inquiries and customer concerns within a first-level support capacity. Your day-to-day responsibilities involve the technical pre-qualification of customer requests and providing remote support to ensure high-quality service delivery. Beyond direct support, you will play a pivotal role in organizational efficiency by coordinating IT staff and managing technical scheduling. This position is ideal for communicative individuals who possess a strong technical affinity and a structured approach to problem-solving. Joining northern Bavaria's largest manufacturer-independent system house offers the unique opportunity to work across diverse sectors, providing tailored IT and communication solutions to a client base ranging from small businesses to large corporations. The role combines technical expertise with leadership and organizational tasks in a dynamic, service-oriented environment.