Technical Service Lead – Workplace | Technischer Service Lead (all genders) – Workplace
DATAGROUP Stuttgart GmbH
Job Summary
The Technical Service Lead (Workplace) holds end-to-end responsibility for the architecture, design, and technical integrity of Service Desk, Client Management, and Field Services. In this pivotal role, you will define technical standards for system images, security baselines, and automation while overseeing the entire client lifecycle, including rollout, patch management, and endpoint security. You will act as the primary technical escalation point for complex service disruptions and drive innovation by identifying opportunities for standardization. This position is ideal for a leader who can balance deep technical detail with broad architectural oversight, managing professional engineers in a highly standardized environment. The role offers significant creative freedom, a trust-based working atmosphere, and flexible work arrangements across more than 30 locations in Germany, making it an attractive opportunity for a specialist looking to shape modern workplace environments.
Required Skills
Education
Successfully completed degree in a technical or business field (e.g., Business Informatics, Technical Business Administration, Economics) or an equivalent professional qualification.
Experience
- Several years of professional experience in client management environments including Intune and Active Directory
- Proven experience in operating large-scale service desk and field service structures
- Experience in the technical leadership of engineers and technical specialists
- Experience working within highly standardized and audit-relevant environments
- Demonstrated expertise in managing complex technical escalations and structured problem analysis
Languages
Additional
- The role requires familiarity with regulatory requirements such as data protection and information security standards. Flexibility to work from over 30 locations in Germany is available.