IT Customer Support Specialist | IT Kundenbetreuuer (m/w/d)

Job Summary

In this role, you will serve as the central point of contact for clients regarding all IT-related inquiries. Your daily responsibilities include coordinating and managing escalation and emergency situations in accordance with ITIL standards, ensuring that contractually agreed service levels are met. You will play a key role in developing and implementing strategic IT concepts while collaborating closely with internal technical departments to find structured solutions. Beyond troubleshooting, you will be responsible for creating, analyzing, and distributing regular service and performance reports. This position is particularly attractive because it offers a permanent employment contract with flexible working hours, mobile work options, and a comprehensive benefits package including pension schemes and various subsidies. It is an ideal role for communicative professionals looking to bridge the gap between technical services and client satisfaction within a structured, supportive environment.