Technical Support Specialist | Mitarbeiter technischer Support (m/w/d)
solutio GmbH & Co. KG
Job Summary
As a Technical Support Specialist at solutio, you will serve as the primary point of contact for customers seeking assistance with the 'charly' software solution. Your daily responsibilities involve managing, prioritizing, and documenting tickets within Jira Service Management, while providing high-level technical troubleshooting via remote maintenance. You will dive deep into customer environments across Windows, macOS, and containerized systems to manage services, permissions, and database queries. Beyond reactive support, you will contribute to the company's knowledge base by creating FAQs and documentation. This role is ideal for communicative, team-oriented professionals who enjoy solving complex technical puzzles. The position offers a modern work environment with high-quality hardware, flat hierarchies, and a flexible hybrid model allowing for 2-3 days of home office per week, supported by a structured 40-hour work week and comprehensive social benefits.
Required Skills
Education
Completed vocational training as an IT Specialist for System Integration (Fachinformatiker Systemintegration) or a comparable technical qualification.
Experience
- Professional experience in server administration and system administration
- Proven track record in technical support and handling customer hotlines
- Experience working with virtualization environments such as Hyper-V or VMware
- Practical experience in managing Windows services, permissions, and database interactions
- Experience in creating technical documentation and support FAQs
Languages
Additional
- The role is a full-time position (40 hours/week) with an overtime account (+40/-40 hours). It requires the ability to work in a hybrid model with 2-3 days of home office per week.