1st & 2nd Level IT Support Specialist | 1st & 2nd Level Support (m/w/d) - hybrides Arbeiten (Remote & Präsenz)

Job Summary

This role offers an exciting opportunity for an IT Support Specialist to join a dynamic team in Böblingen, Germany, with a hybrid work model allowing for both remote and on-site presence. The successful candidate will be the first point of contact for internal IT and telecommunications inquiries, meticulously documenting and classifying them within a central ticketing system. Day-to-day responsibilities include monitoring and resolving open requests and incidents, troubleshooting hardware and software issues via phone, remote support, or in-person. The role also involves managing the client environment, including operating system and application installations. This position is ideal for someone with initial IT support experience, a passion for technology, and a solution-oriented approach, seeking a supportive work environment with modern equipment and clear processes.