IT Service Desk Specialist | Mitarbeiter (m/w/d) im IT-Service Desk für Heilbronn gesucht!

Job Summary

Join a leading IT service provider in Heilbronn as an IT Service Desk Specialist, providing essential technical support to clients. In this role, you will be the first point of contact for IT issues, handling inquiries via phone and ticketing systems, resolving Level 1 problems directly, and escalating complex cases. Your responsibilities will also include on-site hardware and software support, setting up and relocating workstations, and maintaining device data. This position requires a strong technical background, excellent problem-solving skills, and a customer-focused approach to ensure smooth IT operations for clients. It's an excellent opportunity for someone with initial IT support experience looking to advance their career in a dynamic environment.