IT Support Technician (First Level) | First Level Supporter (m/w/d)

Job Summary

As an IT Support Technician, you will serve as the primary point of contact for end-users, managing the full lifecycle of incidents and service requests through phone, email, and ticketing systems. Your daily activities will involve performing remote support and on-site 'walk-to-desk' services to resolve standard technical issues. You will be responsible for maintaining knowledge databases, ensuring compliance with Service Level Agreements (SLAs), and coordinating with external hardware repair providers. This role is ideal for service-oriented professionals who enjoy troubleshooting diverse hardware and software environments. The position offers an attractive package including flexible working hours through flextime, significant corporate discounts on travel and electronics, and specialized professional development opportunities through one of Europe's leading technology service platforms.