Technical Consultant | Technischer Berater m/w/d

Job Summary

As a Technical Consultant in Mannheim, you will serve as the primary point of contact for digital banking and corporate portal support, bridging the gap between technical solutions and client needs. Your daily responsibilities include managing EBICS, eCash, and E-Commerce systems, while handling customer inquiries via phone and email. You will be responsible for the administration of corporate portal systems, ticket management, and the installation of EC terminals. Beyond standard support, you will act as an innovation driver, overseeing the implementation and quality assurance of new digital tools like voicebots and chatbots. This role offers a dynamic environment with a mix of technical administration and high-level customer service. The position is particularly attractive due to its focus on modern banking innovations, flexible working hours with remote options, and a comprehensive benefits package including a permanent contract and employer-funded pension schemes.