IT Support Specialist - 2nd Level | IT Support Mitarbeiter (m/w/d) – 2nd Level

Job Summary

As an IT Support Specialist in the 2nd level tier, you will be the primary point of contact for resolving complex technical issues for a large service provider in Frankfurt. Your daily routine involves analyzing and solving hardware and software problems, setting up workstations, and managing user accounts within Active Directory. You will play a crucial role in maintaining network connectivity (LAN, WLAN, VPN) and documenting solutions within a ticketing system. Beyond troubleshooting, you will contribute to IT projects and help optimize support processes. This role is ideal for a service-oriented professional who enjoys a collaborative, family-like atmosphere and seeks a long-term position with flexible working hours and a permanent contract. The position offers a high degree of appreciation for your work and provides opportunities for professional growth within a structured yet friendly environment.