Technical Support Specialist | Spezialist:in Technischer Support (w/m/d) in Vollzeit
Mesalvo Freiburg GmbH
Job Summary
As a Technical Support Specialist at Mesalvo, you will serve as the central point of contact for technical support regarding the HealthCentre Oncology and Medication software solutions. Your daily responsibilities include analyzing complex support cases, preparing structured technical documentation, and implementing sustainable solutions. You will be responsible for the maintenance of customer databases and systems, while also assisting in implementation projects and the optimization of support processes. This role is ideal for professionals passionate about healthcare IT, offering a unique opportunity to work within a modern, diverse environment that supports medical innovation. The position is highly attractive due to its flexibility, offering remote work options (including up to 20 days abroad), flexible working hours, and a comprehensive benefits package including health promotion and team events.
Required Skills
Education
Not specified
Experience
- Professional experience in IT infrastructure and system administration
- Experience in managing servers, cloud structures, networks, and peripherals
- Professional experience in technical support and structured case analysis
- Experience with healthcare-specific interfaces and data standards is preferred
- Experience in database maintenance and SQL is preferred
Languages
Additional
- The role offers mobile work/home office options and up to 20 days of remote work from abroad per year. Candidates should have a customer-oriented and structured working style.