IT Application Support Specialist | IT-Applikations- und Anwendungsbetreuer (m/w/d) ID 35184

Job Summary

This full-time, permanent position based in Bernau (Lobetal) involves the comprehensive technical and functional support of enterprise applications within a corporate group. As an IT Application Support Specialist, you will manage the entire lifecycle of incidents and service requests through first and second-level support, ensuring compliance with Service Level Agreements (SLAs). Your day-to-day will involve remote client system maintenance, coordinating with external service providers, and contributing to release management and the development of operational maintenance concepts. You will also be responsible for maintaining technical documentation and process descriptions. This role is ideal for a structured, solution-oriented professional who enjoys taking ownership of IT systems. The position is particularly attractive due to its comprehensive benefits package, including a 13th-month salary, 31 days of vacation, company pension schemes, and subsidies for public transport or bike leasing.