Customer Service Team Lead - Security Technology | Teamverantwortlicher Kundendienst Sicherheitstechnik (m/w/d)

BAUER Elektroanlagen

München, Bayern, Deutschland
Published Mar 30, 2026
Full-time
Permanent

Job Summary

This role involves leading a dedicated team of approximately 15 service technicians to ensure the reliable maintenance and support of security technology systems for a diverse client base. As the central interface between customers, technicians, and the company, you will manage maintenance contracts, coordinate service deployments, and provide technical guidance for complex troubleshooting. While the role is primarily leadership-focused, you will occasionally provide on-site support for sophisticated technical issues. This position is ideal for a technically proficient professional who enjoys personnel development and pragmatic problem-solving. The company offers a modern workplace, flexible working hours, 30 days of vacation, and a company vehicle available for private use. It is a unique opportunity to combine leadership responsibilities with hands-on technical expertise in a stable, family-run business environment.

Required Skills

Education

Completed vocational training as an Electronics Technician, or a Master Craftsman/Technician certification in the field of Security or Electrical Engineering.

Experience

  • Professional experience in technical customer service or field service operations
  • Experience in the coordination or leadership of employees
  • Practical experience with security systems such as fire alarms and access control
  • Proven track record in structured and solution-oriented problem solving

Languages

Not specified

Additional

  • Company vehicle provided with 1% taxation rule for private use; requires ability to travel to customer sites for complex troubleshooting cases.