IT Support / 2nd Level Support Specialist | IT Support / 2nd Level Support (m|w|d)

Job Summary

This role involves providing essential 2nd Level IT support to internal users within a significant industrial/manufacturing organization. The specialist will be responsible for diagnosing and resolving hardware and software issues, conducting regular system checks, and collaborating with the IT team for continuous improvement. Key tasks also include creating reports on recurring technical problems, training employees on new technologies, and updating user manuals. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities in both German and English, and a collaborative team-oriented approach, contributing to an innovative and supportive work environment.