IT Service Desk Specialist | IT-Service Desk Mitarbeiter*in

Job Summary

As an IT Service Desk Specialist at Commerzbank, you will serve as the primary point of contact for technical support regarding comdirect applications. Your daily responsibilities involve handling incoming support tickets via telephone, ensuring high data quality for further processing, and providing immediate solutions for known technical errors. You will be responsible for documenting resolutions in the ticketing system, monitoring the progress of tickets handled by external service providers, and communicating the status of end-of-day processing and system availability. Beyond reactive support, you will play a proactive role in optimizing and documenting workflows to enhance overall service quality. This position is ideal for service-oriented professionals who enjoy direct colleague interaction and want to work in a creative, fair environment that prioritizes work-life balance and professional development within a leading German financial institution.