IT Service Desk Specialist | IT-Service Desk Mitarbeiter*in
Commerzbank AG
Job Summary
As an IT Service Desk Specialist at Commerzbank, you will serve as the primary point of contact for technical support regarding comdirect applications. Your daily responsibilities involve handling incoming support tickets via telephone, ensuring high data quality for further processing, and providing immediate solutions for known technical errors. You will be responsible for documenting resolutions in the ticketing system, monitoring the progress of tickets handled by external service providers, and communicating the status of end-of-day processing and system availability. Beyond reactive support, you will play a proactive role in optimizing and documenting workflows to enhance overall service quality. This position is ideal for service-oriented professionals who enjoy direct colleague interaction and want to work in a creative, fair environment that prioritizes work-life balance and professional development within a leading German financial institution.
Required Skills
Education
Successfully completed vocational training in the IT field, such as IT Specialist for System Integration (Fachinformatiker Systemintegration) or an equivalent qualification.
Experience
- Several years of subject-specific professional experience in a bank or financial services company
- Professional experience in customer support and direct user interaction
- Experience in managing and monitoring IT ticketing systems
- Proven track record in troubleshooting and resolving technical malfunctions
Languages
Additional
- The role starts on July 1, 2026. Candidates must demonstrate high service orientation and strong communication skills.
More Jobs from Commerzbank AG
Project Manager Omni-Channel Management, Digital Banking | Projektmanager im Omni Channel Management mit Fokus Digital Banking
Apr 22, 2026
As a Project Manager in Omni-Channel Management at Commerzbank, you will play a central role in opti...
Security Incident Response Manager / (Senior) Business Expert | Security Incident Response Manager/(Senior) Business Expert
Apr 14, 2026
As a Security Incident Response Manager at Commerzbank, you will play a critical role in safeguardin...
Data Protection Specialist | Spezialist*in Data Protection
Mar 6, 2026
As a Data Protection Specialist within the Legal Department, you will join the Data Protection Offic...